Shipping Policy

Shipping Policy for Ecliptica Studio

At Ecliptica Studio, we are proud to offer a seamless digital experience. As our products are delivered electronically, there is no physical shipping required. Here’s how our delivery process works:

Instant Digital Delivery

Once your order is confirmed and payment is processed, you will receive an email with a direct download link to your digital files, usually within minutes. This allows you to access your purchased assets without delay and start using them right away.

How Delivery Works

Order Confirmation: After completing your purchase, you will receive an order confirmation email.
Digital File Access: You will receive a follow-up email with a secure link to download your files. These files can include design assets, graphics, templates, or other digital products.
Email Delivery: All orders are delivered via email. Please ensure the email address provided is accurate and accessible.

Email Delivery Issues

Spam/Junk Folder: If you do not receive the email with your download link, please check your spam or junk folder as emails may occasionally be filtered by email providers.
Incorrect Email: If you notice a mistake in your email address after completing the order, please contact us immediately so we can update it and resend your files.

No Physical Shipping

As all of our products are digital, there are no physical shipping fees, tracking numbers, or delivery times involved. Everything is available for download as soon as your order is processed, eliminating any shipping delays.

Support

If you experience any issues with accessing or downloading your files, or if you need further assistance, please reach out to our support team at:

Email: support@eclipticastudio.com
We are happy to assist you and ensure that you have everything you need!